THE CONCEPT OF QUALITY MANAGEMENT IN PUBLIC ADMINISTRATION: EXPERIENCES FROM SERBIA AND RECOMMENDATIONS FOR LIBYA
DOI:
https://doi.org/10.61837/mbuir030125024mKeywords:
quality management, public administration, quality standards, knowledge managementAbstract
Establishing a quality management system in public administration is expected to improve the functioning of the public sector and the efficient provision of public services to citizens. In institutionally regulated countries, public administrations are familiar with and apply the principles of quality management in their operations, especially in Western European countries with a developed tradition of administrative law. Although evidence suggests that management techniques grounded in quality management principles are essential for effective management, their implementation in the public sector of insufficiently institutionalized countries remains underdeveloped or entirely absent. This paper aims to identify the institutional mechanisms that impact the effective implementation of public policies in line with quality management principles in public administration, using Serbia’s experience to draw potential lessons for Libya. Although Serbia is still in the early stages of applying quality management in public administration and lacks many institutional mechanisms necessary for its implementation, it demonstrates a distinct administrative tradition, greater organizational autonomy, and more effective public policy coordination—offering valuable lessons for the development of public administration in
Libya. There are also numerous similarities between the two countries—for instance, both are facing a lack of oversight regarding the achievement of goals outlined in management strategies and the execution of action plans. Therefore, this paper provides recommendations based on the experiences of developed EU countries, which could serve to improve the public administrations of both Serbia and Libya.
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